Viewing 13 posts - 1 through 13 (of 13 total)
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  • #12762
    s2designz
    Participant

    My demo importer didn’t install a theme demo (just keep loading)

    #12763
    Helen
    Participant

    Hello S2designz!

    Please, submit a ticket about your issue here: http://nativewptheme.net/support/support-ticket
    We will be able to check what can be the reason of your issue and help you.

    Regards, DFD Support Team.

    #12848
    Wibrahim
    Participant

    Hi, I purchased the theme yesterday and requested Free Installation, haven’t had an update yet, could you let me know if the details for FTP etc, were fine? awaiting a response.

    • This reply was modified 4 years, 4 months ago by Wibrahim.
    #12852
    Wibrahim
    Participant

    I tried to do it myself

    Warning: require_once(/home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/icons/icons.php): failed to open stream: No such file or directory in /home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/includes.php on line 17

    Fatal error: require_once(): Failed opening required ‘/home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/icons/icons.php’ (include_path=’.:/opt/php56/lib/php’) in /home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/includes.php on line 17

    #12855
    Helen
    Participant

    Hello Waleed!

    As we see, we’ve received only the request about PSD files (and replied it immediately that day), no others.
    So, please, kindly submit a ticket about your free installation request here: http://nativewptheme.net/support/support-ticket
    We will be able to help you ASAP.

    Regards, DFD Support Team.

    #12861
    spyderquest
    Participant

    A NEVER ENDING NIGHTMARE! Is happening the same to me. Tried in INMOTION Hosting, tried in HUB hosting too and the Demo falls into a never ending loop it can stay there for twelve hours, then it installs nothing! INMOTION after controlling the WordPress Theme told me the Demo Importer plugin is not supported by them. Tried the WordPress importer: same story, it does not work at all! HUB Hosting told me exactly the same about both Demo Importer Online and WordPress Importer from hard Disk. Will fall back on support, have no other choice. Is the first time ever importing a Demo ends in such a nightmare adventure. Since when purchased the Theme in April 27 have not been able to import a Demo once! UUHHHH! Why is so difficult??? The PHP.INI settings complay exactly what is suggested by NATIVE to be. Most of WordPress Importing also ended with a bad Error 500 – Internal Server Error. What a bad beginning to try to install a Just Purchased theme, UUGGHH!!

    #12862
    Helen
    Participant

    Hello Spyderquest!

    Please, calm down and kindly submit a ticket with full info here: http://nativewptheme.net/support/support-ticket
    Our support team will be able to check what exactly can be the reason of your issue and help you ASAP.
    Looking forward to your letter!

    Regards, DFD Support Team.

    #12996
    mattinagiorai
    Participant

    Good morning,
    only a few days have passed and I find myself back to ask for your support. I had never been to other issues bought, and I’m very disappointed with this purchase. After the first install of the theme, and after importing the shop-first demo, I had to delete everything because the site was compromised and used to send a large amount of spam. So 2 days of work lost. Today I charge everything, but I can not import the demo in the sense that it remains with the “please wait” note for hours and hours.
    You could solve this other problem.
    Thank you

    #12997
    mattinagiorai
    Participant

    Scusate il sito di riferimento è http://www.mattinaweb.it

    #12998
    Helen
    Participant

    Hello Mattinagiorai!

    Most probably the issue with demo import is connected with lack of values on your server.
    Please, kindly submit a ticket here: http://nativewptheme.net/support/support-ticket with your actual WP and FTP access details. Our Support Team will check the site and server values, define the reason of the issue and help you.

    Regards, DFD Support Team.

    #13292
    itqanha
    Participant

    how I can import this page http://nativewptheme.net/pages/contact-us-8/ or any other pages like about us … etc

    when I run the WordPress importer > upload the content.xml file > its import only the main page.

    Thanks

    #13299
    Ellen
    Keymaster

    Please, kindly submit a ticket here: http://nativewptheme.net/support/support-ticket
    Regards,
    DFD Support Team.

    #13313
    StephenMcShannock
    Participant

    My demo is not installing, it just keeps loading. I have posted a support ticket a few days ago and have don’t received a response. Please advise.

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