May 12, 2017 at 4:15 am #12762s2designzParticipant
My demo importer didn’t install a theme demo (just keep loading)May 12, 2017 at 6:51 am #12763
Please, submit a ticket about your issue here: http://nativewptheme.net/support/support-ticket
We will be able to check what can be the reason of your issue and help you.
Regards, DFD Support Team.June 7, 2017 at 11:59 pm #12848WibrahimParticipant
Hi, I purchased the theme yesterday and requested Free Installation, haven’t had an update yet, could you let me know if the details for FTP etc, were fine? awaiting a response.
June 8, 2017 at 3:14 am #12852WibrahimParticipant
- This reply was modified 4 years, 4 months ago by Wibrahim.
I tried to do it myself
Warning: require_once(/home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/icons/icons.php): failed to open stream: No such file or directory in /home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/includes.php on line 17
Fatal error: require_once(): Failed opening required ‘/home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/icons/icons.php’ (include_path=’.:/opt/php56/lib/php’) in /home3/esunnah63/public_html/wp-content/themes/dfd-native/inc/includes.php on line 17June 8, 2017 at 6:39 am #12855
As we see, we’ve received only the request about PSD files (and replied it immediately that day), no others.
So, please, kindly submit a ticket about your free installation request here: http://nativewptheme.net/support/support-ticket
We will be able to help you ASAP.
Regards, DFD Support Team.June 12, 2017 at 9:19 pm #12861spyderquestParticipant
A NEVER ENDING NIGHTMARE! Is happening the same to me. Tried in INMOTION Hosting, tried in HUB hosting too and the Demo falls into a never ending loop it can stay there for twelve hours, then it installs nothing! INMOTION after controlling the WordPress Theme told me the Demo Importer plugin is not supported by them. Tried the WordPress importer: same story, it does not work at all! HUB Hosting told me exactly the same about both Demo Importer Online and WordPress Importer from hard Disk. Will fall back on support, have no other choice. Is the first time ever importing a Demo ends in such a nightmare adventure. Since when purchased the Theme in April 27 have not been able to import a Demo once! UUHHHH! Why is so difficult??? The PHP.INI settings complay exactly what is suggested by NATIVE to be. Most of WordPress Importing also ended with a bad Error 500 – Internal Server Error. What a bad beginning to try to install a Just Purchased theme, UUGGHH!!June 13, 2017 at 11:18 am #12862
Please, calm down and kindly submit a ticket with full info here: http://nativewptheme.net/support/support-ticket
Our support team will be able to check what exactly can be the reason of your issue and help you ASAP.
Looking forward to your letter!
Regards, DFD Support Team.October 10, 2017 at 8:54 am #12996mattinagioraiParticipant
only a few days have passed and I find myself back to ask for your support. I had never been to other issues bought, and I’m very disappointed with this purchase. After the first install of the theme, and after importing the shop-first demo, I had to delete everything because the site was compromised and used to send a large amount of spam. So 2 days of work lost. Today I charge everything, but I can not import the demo in the sense that it remains with the “please wait” note for hours and hours.
You could solve this other problem.
Thank youOctober 10, 2017 at 8:55 am #12997October 10, 2017 at 9:30 am #12998
Most probably the issue with demo import is connected with lack of values on your server.
Please, kindly submit a ticket here: http://nativewptheme.net/support/support-ticket with your actual WP and FTP access details. Our Support Team will check the site and server values, define the reason of the issue and help you.
Regards, DFD Support Team.February 22, 2021 at 1:44 am #13292itqanhaParticipant
how I can import this page http://nativewptheme.net/pages/contact-us-8/ or any other pages like about us … etc
when I run the WordPress importer > upload the content.xml file > its import only the main page.
ThanksJuly 22, 2021 at 11:40 am #13299EllenKeymaster
Please, kindly submit a ticket here: http://nativewptheme.net/support/support-ticket
DFD Support Team.October 17, 2021 at 11:48 am #13313StephenMcShannockParticipant
My demo is not installing, it just keeps loading. I have posted a support ticket a few days ago and have don’t received a response. Please advise.
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