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Native support forum.

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This forum has been created to help all our customers to set the theme properly. We provide complete support for the theme configurations and recreation of default Native theme demos.

Theme support does not include any website customization.
Before you submit a ticket, please, follow the steps below:
  1. Read theme documentation – it includes all the details.
  2. Check whether your question has been already discussed on the forum. Use search for easier navigation.
  3. Search for the knowledge base, all additional information can be found in this part of the support forum.

IMPORTANT! Please, describe as many details as possible, add links and screenshots. This will speed up the resolving of your ticket. All the requests are placed in the queue to be resolved one by one. We’ll get in touch with you as soon as the solution is ready.

PLEASE, NOTE! Lately, Chrome and other browsers enabled hard caching by default which may prevent you from seeing the immediate changes and thus cause inconveniences!

We recommend all the customers use Cache Killer – the extension for Chrome browser, which is helpful with clearing the cache on the sites.

Our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3).

Thank you for choosing our theme!

Your tickets with pre-sale questions can be submitted here.

Theme documentation articles

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